If it becomes necessary to return equipment to ASTi for repair, please observe the following instructions:

1. Request an RMA number using the form on the ASTi website. The receiving department at ASTi will not receive a repair without an RMA number.
2. When packaging the equipment in question, make sure it is well protected. Individual modules should be properly enclosed in antistatic bags to prevent possible ESD damage. Failure to properly package equipment could void warranty.
3. Do not include any accessory pieces. Only return items that do not work.
4. The shipping label must include the RMA number.
5. Include a description of the problem including the serial number for the unit in question. Include point of contact information including name, telephone number and equipment return address. Failure to include a point of contact at your company could delay return of equipment.
6. Evaluation of equipment is performed free of charge. No work will be done without prior customer approval.
7. Customer is responsible for shipping charges to ASTi for warranty and non-warranty repairs.
8. Note that if equipment is not under warranty, a purchase order will be required to cover any repairs. ASTi will provide a quote for all non-warranty items, including return shipping. Customer is responsible for return shipping charges on non-warranty equipment.
9. Equipment still under warranty will be shipped back via Federal Express, unless otherwise directed. ASTi is responsible for return shipping charges on domestic items under warranty.
10. If equipment is not received by ASTi within thirty (30) days of the RMA number issuing date, the request data and number issued will be closed and designated as unused.
11. Any items received from customers without RMA numbers or appropriate contact information included with shipment will not be tested. After sixty (60) days, ASTi reserves the right to scrap all hardware received in this condition.
12. International customers must include the correct product value on all shipping documents. Contact ASTi for proper harmonized tariff codes. The customer is responsible for all duties, taxes and fees incurred in shipment of the equipment.